🫁Transplant Center

User Setup and Management

View Users

Click on the “Admin” dropdown menu and select the "Users" tab from the menu bar on the left side of the screen.

Invite New Users

Click the “Create user” button at the top left corner of the “Users” page. You will be navigated to the “Create User for [Your Company]” form. After filling out the new user’s information click “Submit” to complete the form and send the user’s invite or click “Cancel” to return to the “Users” page.

Remove or Inactivate Users

To remove or inactivate users click on the three dots on the right side of the user's row. A menu will appear giving you the option to inactivate the user or remove the user.

Manage Facility and Safety Settings

View Facilities

Click on the “Admin” dropdown menu and select the "Facilities" tab from the menu bar on the left side of the screen.

Add Facilities

Click on the “Create facility” button and fill out the form that appears. Click the “Add facility” button on the form to save the entry.

Edit and Delete Facilities

To edit a facility click on the three dot menu within the row of the facility you would like to edit on the “Facilities” page. To delete a facility click on the three dot menu within the row of the user you would like to delete on the “Facilities” page.

Manage Transport Requests

Create a Transport Request

There are two locations to begin creating a transportation request, the first from the main menu bar to the left of the screen, and the second from the "Requests" page to the very right of the "My Requests" header. This will open the "Create Transportation Request" window where you will be able to begin filling out a request.

After filling out all of the required fields click “Save and Submit for Proposal” to submit the request. If you are not quite ready to submit for proposals, or you don't have all required fields yet, you can select the "Save" button and this will save your request as a draft that you can return to later so submit.

After submission transport requests will appear on the "Requests" page under "Air Transportation Pending".

Edit and View Details for Submitted Transport Requests

To edit a transport request, click on the three dot menu in the upper right corner of the window and from that menu select "Edit Request" button or "View Details" button.

Save Drafts or Cancel a Transport Request

Alternatively you can click “Save” to save the request as a draft or “Cancel” to return to the “Requests” page. Transport Requests that are saved as drafts can be found on the “Requests” page under the "Drafts" tab. You can edit the request by clicking the “Edit Details” button, you can submit the request by clicking the “Submit for Proposal” button, or you can cancel the request by clicking "Cancel request”. A confirmation pop-up will appear. Click "confirm" to cancel.

Manage Proposals

View Proposals

When a charter operator has submitted a proposal in response to your transport request the request card can be found from the "Requests" page, navigate to the three dot menu, select "View Details". To see a list of the proposals submitted for the request click the "View Proposals" button on the transport request window.

Accept or Reject Proposals

To view the proposals for a particular transportation request, navigate to the "Air Transportation Pending" tab under the "My Requests" header. Here you will be able to see from the transportation request card how many proposals have been submitted, and how many you are still awaiting based on the number of confirmations of service. Select the "View Proposals" button to see all submitted proposals. After reviewing the details of the proposals click "Select Proposal" to accept the proposal and begin the trip. Transport requests with accepted proposals can be found on the "Requests" page under the "Recovery In Progress" header.

Adding Passengers/Participants

You can add passengers and participants from the "Requests" page in the three dot menu in the upper right corner, or from the detailed view of a transportation request from the same three dot menu in the upper right corner. A passenger is an individual that will be escorting the organ/ riding along to aid in organ recovery/transplant process. A participant is an individual that will need access to the collective communications happening in regards to a specific trip but may not be traveling with the organ.

To add a passenger click anywhere in the white space of the text box to see a list of previously added passengers. Be sure to select "Confirm and Add to Trip" when you are done. To add a new passenger select "Add New Passenger" and fill out the required fields. Be sure to select "Save Passenger" and to select "Confirm and Add to Trip" to complete the process.

To add a participant click anywhere in the white space of the text box to see a list of previously added participants. Be sure to select "Confirm and Add to Trip" when you are done. To add a new participant select "Add New Participant" and fill out the required fields. Be sure to select "Save Participant" and to select "Confirm and Add to Trip" to complete the process.

Communications Channel

To navigate to our communications channel you can select the chat bubble from any in-progress trips on the "Requests" page. As well as from the "messages" page in the main menu. And finally, from the detailed view of any specific transportation request.

If a trip has not yet begun, the communications page will only show you the general chat room. If a trip has begun it will be connected to the UNOS id and you will be able to see it from the left hand menu along with the associated chat "rooms". As a transplant center coordinator you will be able to select from buttons to alert the appropriate teams of where you are at in the organ recovery process.

Manage Notifications and Settings

View In-App Notifications

Click the bell icon in the upper-right corner of the screen to view notifications. You can click “Mark as Read” or “Delete” to remove the notification.